ABOUT THE PRODUCT
1: How to use the product?
Detailed explanations and instructions will be attached to the detailed interface of each product. If necessary, you can check it by going to the corresponding webpage of the product.
2: Can I return the product?
If you received products that were damaged, defective on arrival, or if we shipped the incorrect item we will gladly replace the product and pay for the return shipping cost as well as shipping the new item back to you! Please take photos and a video showing the fault in the item. Send a return email to sales@crazyfun.store and attach your photo and video.
We will reply to you in 24 hours about the address of return shipping.
ABOUT THE PAYMENT
1：What payment types are accepted?
We accept all mainstream payment methods of VISA and MASTERCARD.
If your payment by WE CHAT and ALI PAY, please chat to us, we will send payment detail to you.
2：2: How to protect the security of my credit card details?
To ensure the safety of your personal credit card details we use the Windcave payment gateway for all card orders placed. Your card information is not stored by us, all cardholder information is encrypted and entered directly into a secure banking network, our processes are approved and passed all security settings. For more information please see our security or privacy policies.
ABOUT THE ORDER
1: Can I change or add items to my order when I already check out?
You cannot make changes to your order when you have checked out, however, if you do wish to change or cancel your order please contact the customer service team at sales@crazyfun.store within 24 hours and they will attempt to stop the order before it has been dispatched.
If we are unable to stop your order if it has already been dispatched and wish to return your purchase to us. Please see our Returns Policy or email our Customer Service Team at service@crazyfun.store
2: Do I get a tracking number for my order?
Yes, you do get sent a tracking number, along with your delivery confirmation, once you have received your delivery confirmation you can then track your order.
3: What do I do if I have not received my delivery confirmation?
If you have not received your delivery confirmation within 48 hours please of placing your order contact our Customer Service Team at sales@crazyfun.store who will assist you in tracking your order. At peak times, there may be a delay in processing orders on the day received, but please don’t hesitate to send us an email & we will let you know how your order is progressing.
ABOUT THE TRANSPORTATION AND DELIVERY
1: How to track my order?
After receiving your payment, we will send the tracking number will then be sent to you by mail, and you can check where your package is at any time through the tracking number.
2: Why did not receive the package?
Delivery time will be affected by the efficiency of your local logistics service provider.
If you have not received the package for a long time, please contact us, we are very willing to track the package for you.
3: Do I have to pay taxes?
Each country/region has different policies and different charging standards.
If you are worried about taxes and fees, it is recommended that you contact the local customs and verify the relevant information about taxes and fees.
4: Can I change the delivery address on my order?
You cannot make changes to your order when you have checked out, however, if you have made an error or need to change the delivery address for the order email them at sales@crazyfun.store. Our team will attempt to stop the order before it is dispatched.